Customer Service Representative (Italian & English)

Customer Service Representative (Italian & English) - Remote

Binance is the world's leading blockchain ecosystem, home to the largest cryptocurrency exchange by trading volume and registered users. We serve over 300 million users in 100+ countries, offering industry-leading security, transparent fund management, a high-speed trading engine, deep liquidity, and a comprehensive suite of digital asset products. Our mission is to leverage blockchain technology to build an inclusive financial ecosystem, promoting the freedom of money and improving financial access globally.

About the Role

Join Binance's Customer Service team and contribute to a client-facing function dedicated to providing exceptional support. We strive to offer users top-quality assistance with rapid response times and accurate information through our ticketing systems and live chat. This role involves handling customer inquiries, complaints, and identification approval processes for our cryptocurrency exchange platform. We are looking for empathetic, communicative, and problem-solving individuals who can champion our customers' needs and provide valuable feedback.

Key Responsibilities

• Handle a high volume of live chat and phone interactions.
• Identify and address customer needs to ensure satisfaction.
• Provide accurate, valid, and comprehensive information.
• Manage customer complaints, offering appropriate solutions and options within specified timeframes, and follow up to ensure resolution.
• Adhere to communication procedures, guidelines, and policies.
• Proactively engage with customers to enhance their experience.

Requirements

• A minimum of 1 year of proven customer-facing experience or experience as a customer service representative.
• Fluency in both English and Italian is essential for coordinating with international partners and stakeholders.
• Willingness to work weekends and irregular hours, including night shifts.
• Proficiency in using IT tools for professional purposes and the ability to handle moderately technical customer queries.
• Exceptional written communication skills and strong listening abilities.
• Ability to multitask, prioritize effectively, and manage time efficiently.
• Knowledge of the cryptocurrency or blockchain field is a significant advantage.
• Multilingual capabilities are a plus.

Why Binance

• Contribute to shaping the future of the world's leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric, global organization with a flat structure.
• Engage in unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace offering opportunities for career growth and continuous learning.
• Receive a competitive salary and company benefits.
• Enjoy a work-from-home arrangement (specifics may vary based on business team needs).

Binance is committed to being an equal opportunity employer and values a diverse workforce.