Software Engineer – Customer Success
Feedzai · Portugal
Job Description
Software Engineer – Customer Success
Feedzai is the world's leading RiskOps platform for financial risk management, utilizing advanced machine learning and artificial intelligence to secure global commerce. We are a Series D company with a $2 billion valuation, protecting over 1 billion consumers and 90 billion transactions annually.
The Customer Success Engineering team plays a crucial role in ensuring our clients have a seamless technical experience with our product. We act as technical consultants, tackling complex challenges related to installation, configuration, and customization. If you are a client-facing engineer passionate about making a real impact, this is the opportunity for you.
About the Role
As a Software Engineer within the Customer Success organization, you will be instrumental in the successful installation and implementation of Feedzai's Fraud Risk Scoring systems for major financial institutions. You will work with a diverse technology stack, including various SQL and NoSQL databases, on-premise and cloud environments (AWS, Azure, Google), and messaging systems (RabbitMQ, Kafka). Your responsibilities will involve developing custom Java interfaces, integrating software components, troubleshooting, and deploying solutions in production. You will collaborate closely with Data Scientists, Project Managers, and Fraud Analysts to understand client needs and translate them into technical requirements.
Key Responsibilities
- Execute the full software development lifecycle for integrations and enhancements to Feedzai's core product.
- Write well-designed, testable, and efficient code.
- Integrate multiple software components into fully functional software systems.
- Troubleshoot, debug, and upgrade existing systems.
- Deploy and support systems in production environments.
- Comply with industry best practices and standards.
- Work within Agile principles to deliver quality products regularly.
- Ensure proper feature deployment and product upgrades.
- Provide Second Tier support for live client systems.
Requirements
- Bachelor's or Master's degree in Computer Science, a related field, or equivalent practical experience.
- 2+ years of experience in Java software development or another modern programming language.
- Experience with SQL or NoSQL databases.
- Proven client engagement experience and the ability to work with clients in a consultative manner.
- Excellent English communication skills, both verbal and written.
- Availability to travel up to 15%.
What We Offer
- The opportunity to work with a leading-edge RiskOps platform in the financial industry.
- A dynamic and collaborative team environment that encourages innovation and growth.
- Comprehensive training and onboarding to support your journey at Feedzai.
- Exposure to a wide range of technologies and complex client challenges.
✨ This description was enhanced by AI based on the original listing.