Hotel & Guest Services Manager (Global Sporting Event) - Italian & English Speaking

Hotel & Guest Services Manager (Global Sporting Event)

Location: Milano, Italy Company: The iLUKA Collective Contract: Contract Seniority: Mid-level

The iLUKA Collective is seeking a dynamic and experienced Hotel & Guest Services Manager to play a pivotal role in the organization and management of hospitality services for a major global sporting event in Milan. This onsite role requires fluency in both Italian and English.

About the Role

As the Hotel & Guest Services Manager, you will be instrumental in overseeing the hospitality space, managing the dedicated team, and ensuring the seamless delivery of all amenities. Your expertise will be crucial in creating an exceptional experience for guests throughout the event.

Key Responsibilities

• Develop a comprehensive understanding of the event's Hospitality Programme and daily schedule.
• Cultivate strong working relationships with key hotel teams to ensure the smooth execution of onsite operations.
• Create a detailed Guest Services Operations Manual, outlining policies and procedures for all potential scenarios.
• Design and implement an efficient guest registration system to facilitate quick and seamless check-ins.
• Lead and manage the hospitality team, ensuring high standards of service delivery.
• Oversee the management of the hospitality space and all associated amenities.

Requirements

• Proven experience in Hospitality Management.
• Demonstrated expertise in Guest Services and Operations Management.
• Strong Team Leadership capabilities.
• Experience in Event Planning.
• Fluency in both Italian and English.