Ict Service Desk Governance Analyst

ICT Service Desk Governance Analyst

Menarini is seeking an organized and proactive analyst to ensure the efficiency and effectiveness of our ICT service desk operations and collaboration within our global IT support teams. This role requires an analytical mindset, strong communication skills, and a passion for smart, streamlined procedures that automate and simplify processes.

Main Activities & Responsibilities

• Support KPI management, governance, and process adherence.
• Facilitate communication with stakeholders.
• Drive continuous improvement initiatives within the ICT service desk.
• Ensure the ICT service desk operates efficiently and effectively.
• Foster collaboration within global IT support teams.

Requirements

• Experience in ICT service desk operations.
• Proficiency in governance and process adherence.
• Strong stakeholder communication skills.
• Experience with KPI management.
• An analytical mindset.
• A proactive approach to work.
• A passion for streamlining and automating processes.

About Menarini

Menarini is a leading pharmaceutical company in the healthcare industry. We are committed to innovation and improving global health.

What We Offer

• A permanent contract.
• An onsite position in Firenze, Provincia di Firenze.
• The opportunity to contribute to the efficiency of global IT support teams.
• A role focused on continuous improvement and process optimization.