CRM Campaign Manager

CRM Campaign Manager

Company: Carnival Cruise Line Location: Genova, Provincia di Genova Work Model: Onsite Contract: Permanent

Are you ready to navigate the complex waters of CRM and guide us towards setting up an optimal journey for our future guests? If you enjoy exploring new adventures and contributing to the implementation of the most innovative CRM Campaign trends in a constantly evolving business, this is the opportunity to seize.

About the Role

As a CRM Campaign Manager, you will play a crucial role in shaping and executing our customer relationship management strategies. You will be instrumental in developing and optimizing the customer journey, ensuring a seamless and engaging experience for our guests. This position offers the chance to work with a diverse, international team and contribute to innovative marketing initiatives within a dynamic industry.

Key Responsibilities

• Develop and implement CRM campaigns to enhance customer engagement and loyalty.
• Analyze customer data to understand behavior and identify opportunities for improvement.
• Optimize the customer journey across various touchpoints.
• Stay abreast of the latest CRM and marketing trends, bringing innovative ideas to the team.
• Collaborate with cross-functional teams to ensure campaign success.

Requirements

• Proven experience in CRM and Campaign Management.
• Strong understanding of marketing principles and customer journey mapping.
• Ability to contribute to innovative CRM strategies.
• Experience in a constantly evolving business environment is a plus.

What We Offer

• The opportunity to be part of a global family with over 20,000 professionals from 70 different countries and cultures.
• A role in a dynamic and innovative industry.
• A permanent contract with an onsite work model in Genova.