Cs Booking - Italy

Customer Service Booking Specialist - Genova

ZIM is seeking a dedicated and detail-oriented Customer Service Booking Specialist to join our team in Genova. This is a permanent, onsite position for a mid-level professional.

About the Role

As a Customer Service Booking Specialist, you will play a crucial role in managing and processing booking orders, ensuring accuracy and efficiency in our logistics operations. You will be the primary point of contact for customers regarding booking-related inquiries and documentation.

Key Responsibilities

• Update all booking orders accurately within the company system.
• Collect and verify relevant supporting documents from customers, such as multimodal documentation and lashing certificates, as required.
• Release containers to customers for merchant haulage, adhering to logistics instructions and ensuring accurate stock availability.
• Update carrier haulage details within the booking system.
• Process freight for all booking orders at the time of input.
• Follow up on vessel allocations and related processes.

Requirements

• Proven experience in Customer Service.
• Proficiency in Booking and Logistics processes.
• Strong Data Entry skills.
• Experience with Documentation management.
• Excellent attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment.

What We Offer

• A permanent contract with a leading company in the shipping industry.
• The opportunity to work onsite in Genova.
• A dynamic and collaborative work environment.
• Competitive salary and benefits package (details to be discussed during the interview process).

If you are a proactive individual with a passion for customer service and logistics, we encourage you to apply!