Customer Solution Architect Team Lead (AMER)

Customer Solution Architect Team Lead (AMER)

Company: Supabase Location: Canada, USA Seniority: Senior Contract: Permanent Industry: Tech

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search, all deeply integrated and designed for growth.

We are seeking a Customer Solution Architect Team Lead to lead a high-performing team of Customer Solutions Architects (CSAs) and drive the adoption of Supabase across a diverse range of customers, from agile startups to established brands. This role will support the East Coast region across the Americas.

As the CSA Team Lead, you will be responsible for both people management and customer outcomes, supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.

What You’ll Do

At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to:

• Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
• Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
• Create structured onboarding, training, and development plans for CSAs to enhance their technical storytelling, Postgres optimization, and customer success strategy.
• Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for Team and Enterprise accounts.
• Work directly with strategic customers when needed, especially during complex escalations, architectural deep dives, or critical onboarding milestones.

You will be expected to lead and innovate around the following areas of responsibility:

Pre-Sales Discovery

• Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define success criteria.
• Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, clearly articulating the value of the Supabase platform and team.
• Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

Proof-of-Value Onboarding

• Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
• Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
• Build reusable onboarding flows (email sequences, documentation, templates, webinars) that accelerate time-to-value for new customers.

Customer Success & Expansion

• Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
• Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
• Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Engineering, and communicate roadmap milestones back to customers.

Trust & Platform Advocacy

• Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.
• Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.

Preferred Experience

• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
• 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
• Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
• Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
• Clear, confident technical communicator and storyteller, able to distill complex technical topics into actionable outcomes for customers and team members.
• Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
• Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.

What We Offer

• Fully Remote: We hire globally and believe you can do your best work from anywhere. We provide a WeWork membership or co-working allowance.
• ESOP: Every team member receives equity ownership in the company.
• Tech Allowance: A budget to set up your ideal work environment.
• Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents.
• Annual Off-Sites: The entire company gathers annually in a new city for a week of connection and collaboration.
• Flexible Work: We operate