Service Desk Level 1 Operator

About the Role

Serco Europe is seeking a motivated Service Desk Level 1 Operator to join our team in Parma. We are a trusted partner for European Institutions and International Organisations, providing comprehensive ICT services and Contact Centre management throughout Europe. Our work involves supporting critical Information Systems and offering consultancy services to key entities like the European Commission and Executive Agencies.

Key Responsibilities

As a Service Desk Level 1 Operator, you will be instrumental in ensuring the smooth operation of our ICT services. Your primary responsibilities will include:

• Providing first-level support for ICT-related issues.
• Managing and resolving incidents reported to the Contact Centre.
• Supporting users with Information System queries.
• Contributing to the overall Service Integration and Management processes.

Requirements

We are looking for candidates with a foundational understanding of ICT services and a proactive approach to problem-solving. Ideal candidates will possess:

• Familiarity with ICT services.
• An understanding of Contact Centre operations.
• Basic knowledge of Information System support.
• An interest in Service Integration and Service Management principles.
• A willingness to learn and grow within a dynamic international environment.

What We Offer

This is an excellent opportunity for a junior professional to gain valuable experience within a leading international organisation. You will be part of a supportive team and contribute to the delivery of essential services to prominent European institutions.