Customer Care Manager

About the Role

Sidel is seeking an experienced Customer Care Manager to join their ECA Service organization. This is a permanent, onsite position based in Parma, Italy. You will play a crucial role in supporting customer requests related to equipment emergencies, troubleshooting, and technical assistance throughout the warranty and lifecycle of the equipment, always adhering to Health, Safety, Security & Environmental standards.

Key Responsibilities

• Lead the complete solution delivery process, from initial customer contact to final issue resolution.
• Collaborate with technical experts from Product / Technical Support to address customer needs.
• Manage and resolve customer inquiries, ensuring timely and effective solutions.
• Provide technical assistance and troubleshooting support for Sidel equipment.
• Uphold high standards of customer service and satisfaction.

Requirements

• Proven experience in Customer Care.
• Strong skills in Troubleshooting and Problem Resolution.
• Demonstrated ability in Technical Assistance.
• Experience in Team Leadership.
• Knowledge of Health, Safety, Security & Environmental (HSS&E) principles.

About Sidel

Sidel is a leading provider of solutions for the beverage, food, home and personal care industries. We are committed to delivering innovative and sustainable solutions to our customers worldwide.