Customer Success Manager Public Sector

About Box

Box (NYSE:BOX) is a leader in Intelligent Content Management. Our platform empowers organizations to enhance collaboration, manage the entire content lifecycle, secure critical information, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations. We are headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

About the Role

Box is seeking a Customer Success Manager to join our Public Sector team. In this role, you will serve as a trusted advisor and strategic partner for Federal, State, and Local agencies as they adopt and expand their use of Box. This is a proactive role focused on helping public sector organizations reimagine content management, automate workflows, and leverage AI within the necessary compliance and security frameworks. You will guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform. You will also collaborate cross-functionally with Sales, Product, and Engineering, acting as the voice of the public sector customer within Box.

Key Responsibilities

• Own the post-sales relationship for a portfolio of enterprise customers, focusing on driving measurable business outcomes and long-term value realization.
• Partner with customers to map and redesign critical workflows.
• Translate customer goals into clear value hypotheses, success metrics, and practical AI solutions.
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement, and executive engagement.
• Conduct strategic adoption business reviews focused on outcomes, ROI, and future opportunities.
• Proactively identify risks and opportunities within accounts, using both qualitative insights and data to guide action.
• Partner cross-functionally with Sales, Product, Engineering, and Professional Services.
• Serve as the voice of the customer, bringing structured insights on workflows, pain points, and AI opportunities back to internal teams.

Requirements

• A growth mindset with an active approach to leveraging AI for smarter decisions and increased impact.
• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS.
• Experience working with enterprise customers and engaging with senior stakeholders and executives.
• Demonstrated ability to translate customer needs into practical solutions and business outcomes.
• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level.
• Solid hands-on experience with modern AI platforms and tools, with sufficient technical depth to understand, evaluate, and challenge solutions.
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively.
• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation, and expansion.

What We Offer

• The opportunity to drive our platform forward and be on the front lines of transforming how the world works together.
• A role where you can help public sector organizations become AI-native enterprises.
• A collaborative and inclusive work environment.
• Competitive compensation package including base salary, equity, and benefits.
• United States Pay Range: $100,000 USD - $125,000 USD

Box believes in the power of diverse experiences and is committed to creating an inclusive culture. We encourage you to apply even if you don't meet every single requirement. We are an equal opportunity employer and value diversity at our company.