Front Desk Agent

Front Desk Agent

Company: Hotel Savoy, Rocco Forte Hotels Location: Florence, Italy

Rocco Forte Hotels is seeking a dedicated and guest-focused Front Desk Agent to join the team at the prestigious Hotel Savoy in Florence. This is a permanent, onsite position for a mid-level professional.

About the Role

As the first point of contact for our guests, the Front Desk Agent plays a crucial role in creating memorable experiences. You will be responsible for managing all aspects of guest reservations, ensuring a seamless and welcoming stay from arrival to departure. This role requires a proactive approach to anticipating and exceeding guest needs, alongside effective collaboration with your colleagues.

Key Responsibilities

• Perform all Front Desk operations in accordance with company policies, procedures, and standards, with a focus on exceeding guest expectations.
• Manage guest reservations and check-in/check-out processes efficiently.
• Provide exceptional guest relations and customer service.
• Address guest inquiries and requests promptly and professionally.
• Liaise with other hotel departments to ensure guest satisfaction.

Requirements

• Experience in Front Desk Operations.
• Proven ability in Guest Relations and Customer Service.
• Familiarity with Reservations systems.
• Understanding of Hotel Management principles.
• Excellent communication and interpersonal skills.
• A proactive and service-oriented attitude.

What We Offer

• Opportunity to work with a renowned luxury hotel brand, Rocco Forte Hotels.
• A dynamic and supportive work environment in the heart of Florence.
• A permanent contract.
• The chance to develop your career in the hospitality industry.