Digital Technology CRM & Customer Analytics Release

About the Role

MSC Cruises, the world's third-largest cruise operator, is undertaking a significant €13.6 billion investment over the next decade. This ambitious plan includes building up to 17 new, digitally advanced ships, developing state-of-the-art terminals, and investing in other key assets. We are seeking a professional to join our dynamic, international team and help shape the digital future of our organization. This is an opportunity to work within a rapidly evolving global business with the autonomy to define and implement innovative solutions.

Key Responsibilities

• Manage and enhance our CRM systems and customer analytics platforms.
• Drive digital technology initiatives related to customer data and engagement.
• Contribute to the digital transformation strategy of MSC Cruises.

Requirements

• Experience with CRM systems.
• Proficiency in Customer Analytics.
• Knowledge of Digital Technology principles and applications.

What We Offer

• The opportunity to be part of a major €13.6 billion investment plan.
• A dynamic and international work environment.
• The autonomy to shape and define the digital future of a leading global company.
• Work within a rapidly evolving global business.