Guest Relations

Guest Relations Agent

Sicilia's Golf Resort SRL, a 5-star golf resort located in Catania, Provincia di Catania, is seeking a dedicated and organized Guest Relations Agent to join our team. This is a permanent, onsite position.

About the Role

As a Guest Relations Agent, you will play a crucial role in ensuring our guests have an exceptional experience from before their arrival to after their departure. You will be responsible for managing reservations, providing outstanding customer service, and contributing to the overall success of our resort.

Key Responsibilities

• Establish and maintain relationships with guests through pre-stay communications, during their stay, upon departure, and post-departure.
• Ensure you are fully informed in advance of all details and requirements pertaining to guest arrivals.
• Manage reservations efficiently and accurately.
• Provide exceptional customer service to all guests.
• Contribute to the smooth operation and success of the resort.

Requirements

• Proven experience in Guest Relations or a similar customer-facing role.
• Strong customer service skills.
• Experience with reservation systems.
• Familiarity with resort management principles is a plus.
• Excellent communication skills.
• Organized and detail-oriented.