Customer Operations & Writing Specialist

Customer Operations & Writing Specialist

Clerky builds software to simplify legal paperwork for startups and their attorneys. We are a profitable, sustainably growing tech company, widely recognized as the preferred platform for high-growth technology startups for company formation, hiring, and fundraising. Our success is driven by word-of-mouth and a strong commitment to providing world-class customer service.

About the Role

As a Customer Operations & Writing Specialist, you will be the primary point of contact for thousands of startup founders, investors, and attorneys. These customers rely on Clerky for critical legal documentation, often under tight deadlines. This role is unique due to the nuanced and specialized nature of customer inquiries, requiring critical thinking, precise writing, and a deep commitment to customer success. You will gain significant knowledge about startups and startup law while continuously learning and refining your skills.

Key Responsibilities

• Write thoughtful and empathetic replies to customer emails using our help desk software, Help Scout.
• Create and maintain help center articles, identifying new topics based on customer inquiries.
• Collaborate with the engineering team to troubleshoot software issues encountered by customers.
• Utilize our software to develop and manage new processes for customers completing legal paperwork.
• Assist the product team by testing new features and bug fixes, and relaying customer feedback.
• Identify and report trends in customer issues to other team members.

Requirements

• A genuine passion for helping people.
• High emotional intelligence.
• Strong analytical and logical thinking skills.
• Exceptional written English communication, with the ability to be precise and succinct.
• Extreme attention to detail.
• Comfort working remotely and independently.
• Technological proficiency and the ability to quickly learn new software.
• Appreciation for frequent feedback, both giving and receiving.
• A natural drive for excellence in all tasks.
• No prior legal experience is necessary or preferred.

What We Offer

• A 100% remote work environment, allowing you to work from home or any location.
• Top-of-market compensation and benefits.
• Flexible work schedules with adequate team coverage.
• A supportive and collaborative team culture where contributions are valued.
• Opportunities for continuous learning and professional growth, with a budget for educational resources.
• The chance to learn extensively while assisting customers through significant milestones.