Counsellor

Counsellor (Remote, UK)

TELUS Health is seeking a compassionate and skilled Counsellor to join our Employee Assistance Programme (EAP) team. This is a permanent, full-time, 35-hour per week remote position, offering the opportunity to provide vital mental health support to clients across the UK from the comfort of your own home.

About the Role

As a Counsellor within our EAP team, you will deliver short-term, solution-focused counselling via telephone and video sessions. Your role will be instrumental in helping clients navigate life's challenges, build resilience, and improve their overall well-being. This is a chance to make a significant impact by providing accessible and effective mental health support.

Key Responsibilities

• Provide comprehensive assessments and short-term counselling interventions using a brief solution-focused counselling model.
• Identify client needs and refer to appropriate internal and external resources for holistic support.
• Maintain detailed, accurate case notes and submit files in accordance with clinical policies and regulatory requirements.
• Meet clinical objectives and Key Performance Indicators (KPIs) as defined by Clinical Management.
• Undertake mandatory E-Learning modules and attend training sessions to stay current with best practices.
• Demonstrate strong clinical judgment in assessing risks related to child welfare, suicide/self-harm, substance abuse, and other safeguarding concerns.
• Utilize computer systems for appointment scheduling, client record management, and information retrieval.
• Stay informed about relevant regulatory and legislative developments in mental health practice.
• Participate in weekly team meetings and monthly one-to-one clinical supervision with your manager.
• Attend regular external clinical supervision with a qualified supervisor to maintain clinical best practice.

Mandatory Requirements

• Currently registered or hold accredited membership with a recognized professional association (e.g., BACP or equivalent).
• If not accredited, you must hold a minimum Diploma Level 7 in Counselling or equivalent qualification, including completion of 100 hours of organizational placement.
• Minimum of 3 years of post-qualifying experience working directly with clients.
• Completed a minimum of 450 clinical hours.
• Proven experience in assessment and short-term counselling delivery.
• Demonstrated experience with brief solution-focused counselling models and telephone/video counselling delivery.
• Strong capability in identifying and managing risk across child welfare, suicide/self-harm, substance abuse, and other safeguarding domains.
• Excellent clinical judgment, understanding of confidentiality, strong work ethic, and professional conduct.
• Excellent written and verbal communication, cultural competency, and interpersonal abilities.
• High-speed internet connection and proficiency with MS Office suite, MS Teams, OneNote, and SoftPhone systems.
• Ability to work full-time, 35 hours per week over 5 days, with flexibility to choose a fixed schedule.

Desirable Qualifications

• Advanced clinical training or specialization in brief therapy models.
• Experience working within EAP or occupational health settings.
• Familiarity with specific client populations (e.g., workplace mental health, stress management).
• Experience with mental health information systems or EAP platforms.
• Additional therapeutic qualifications or certifications.
• Strong IT literacy and comfort with remote working technologies.
• Experience in a multidisciplinary clinical team environment.

What We Offer

• Comprehensive Benefits Package:
  • Competitive pension contributions.
  • Private Medical Insurance including Digital GP access.
  • Dental Plan and Life Insurance coverage.
  • Group Income Protection.
  • 24 days annual leave plus 2 additional wellbeing days per year, in addition to UK bank holidays.
  • Confidential EAP support for you and your family.
• Professional Growth & Development:
  • Opportunities to expand clinical expertise and develop new therapeutic competencies.
  • Work with a diverse range of clients and presenting issues.
  • Collaborative learning environment with experienced mental health clinicians.
  • Regular clinical supervision with qualified supervisors.
  • Access to professional development programs, both internal and external.
• Work Environment:
  • Permanent remote role promoting work-life balance.
  • Supportive, mission-driven organization committed to mental health and wellbeing.
  • Participate in weekly team meetings and monthly clinical forums.

Join TELUS Health and be part of a team dedicated to improving lives through innovative health solutions. If you are an experienced counsellor seeking flexible remote work with a commitment to clinical excellence and professional development, we encourage you to apply.