Chat Suppore

About the Role

OnlineJobs.PH is seeking an experienced Chat Support Specialist to join our dynamic software company. This is a full-time, permanent remote position offering a long-term opportunity for growth.

Key Responsibilities

• Respond to customer inquiries via live chat and email in a timely and professional manner.
• Troubleshoot basic software issues and provide effective solutions.
• Escalate complex technical problems to the appropriate teams when necessary.
• Maintain a high level of customer satisfaction by delivering exceptional support.
• Document customer feedback and identify common issues to contribute to product improvement.
• Collaborate effectively with our support and operations teams.

Requirements

• Proven experience in chat and email support, preferably within a software or SaaS company.
• Excellent written English communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage your time effectively in a remote setting.
• A reliable internet connection and a functional computer are essential.
• Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is considered a plus.

What We Offer

• Full-time remote work arrangement.
• A long-term career opportunity.
• Competitive salary, commensurate with experience.

How to Apply

Please submit the following:

• Your resume.
• A brief introduction.
• Details of your previous support experience.

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