Customer Service Specialist | Italian & English | Remote from Greece

Customer Service Specialist | Italian & English | Remote from Greece

Company: CBTalents.org Industry: Manufacturing Seniority: Mid-level Work Model: Remote Contract: Permanent

Join an iconic automotive project and represent a world-leading brand known for excellence and innovation. This is an exciting opportunity to redefine customer experience for an elite automotive company, working remotely from anywhere in Greece.

About the Role

As a Customer Service Specialist, you will be the primary point of contact for Italian-speaking customers, providing exceptional support via phone, email, and chat. You will assist with a range of inquiries, from product information and services to warranties and technical support, ensuring every customer interaction is professional, efficient, and reflects the prestige of the brand.

Key Responsibilities

• Deliver exceptional customer service to Italian-speaking customers.
• Assist customers with inquiries regarding products, services, warranties, and technical support.
• Provide effective, professional, and efficient solutions to customer issues.
• Accurately document and manage all customer interactions.
• Act as a brand ambassador, upholding the values and standards of a globally respected automotive company.

What We Offer

• Competitive Salary:
  • Base Salary: €1,045.72 gross per month.
  • Performance Bonus: Up to €250.00, subject to target achievement.
  • Salary Increase: €1,100.00 gross per month after 12 months of employment.
  • Further Salary Increase: €1,150.00 gross per month after 3 years of employment.
• Enhanced Pay Rates:
  • Night Shift Premium: +25% per hour.
  • Sundays & Public Holidays: +75% per hour.
• Comprehensive Benefits:
  • Fully Paid Training: 10 days of expert-led, certified instruction.
  • Comprehensive Health Care Plan with exclusive employee discounts.
  • Language Learning Support: Free online Greek language courses.
• Career Development:
  • Clear development pathways and promotion opportunities.
  • Award-Winning Workplace: Join a Great Place to Work-Certified company that values diversity and inclusion.
• Remote Flexibility: Work from anywhere in Greece.
• Relocation Assistance:
  • Option 1: All expenses covered (flight, hotel, real estate agency fee).
  • Option 2: €250 relocation support plus real estate agency fee for those relocating independently.
• Equipment & Connectivity: Company-provided PC with multiple screens and a mobile internet router supplied during onboarding.
• Work Environment: Access to stylish, fully equipped premises in Athens.
• Social & Community: Special events and company-sponsored activities.

Requirements

• Language Proficiency:
  • Italian: C1 level (native or near-native).
  • English: B2 level (intermediate to upper-intermediate).
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Customer-centric mindset with a proactive attitude.
  • Good computer skills and ability to adapt to various software platforms.
• Work Schedule: Monday-Sunday, operating hours between 00:00 - 23:00.
• Relocation: Willingness to relocate to Greece if not already residing there.

The Hiring Process

1. Application Review
2. Online Language Tests (Italian & English)
3. Client Interview

Interview Deadline: 22-06-2026 Training Date: 02-07-2026