Sales & Guest Experience Specialist - Hotel Industry

Sales & Guest Experience Specialist

Company: YellowSquare Location: Rome, Italy Contract: Permanent Work Model: Onsite

YellowSquare is seeking a dynamic and enthusiastic Sales & Guest Experience Specialist to join our vibrant team in Rome. If you are a natural connector, a skilled facilitator, and a team player who thrives in a fast-paced environment, this role is an excellent opportunity for you.

About the Role

As a Sales & Guest Experience Specialist, you will be instrumental in fostering positive relationships with our guests and partners. You will work closely with the Sales and Customer Care Manager, playing a key role in coordinating the daily operations of our high-energy team. Your efforts will directly impact the connection between our guests (B2C), our partners (B2B), and all our YellowSquare locations across Italy.

Key Responsibilities

• Support and coordinate daily operations within the Sales and Customer Care team.
• Enhance the guest experience, ensuring satisfaction and fostering loyalty.
• Facilitate smooth communication and collaboration between guests, partners, and internal teams.
• Contribute to a positive and energetic team environment.
• Assist in sales-related activities and customer care initiatives.

Requirements

While specific qualifications are not detailed in the provided snippet, the ideal candidate will possess:

• Proven experience in Sales and Guest Experience.
• Strong Customer Care and communication skills.
• An understanding of Operations within a hospitality or similar environment.
• Ability to coordinate and work effectively within a team.
• A proactive and positive attitude, capable of managing a dynamic workload.

What We Offer

• A permanent position within a growing company.
• The opportunity to work in a stimulating and international environment in Rome.
• A role that allows you to make a significant impact on guest and partner relationships.
• A collaborative and supportive team culture.