Customer Support Specialist Level 1

Customer Support Specialist Level 1

Company: M-CUBE SPA Location: Trieste, Provincia di Trieste Work Model: Onsite Contract: Permanent

About the Role

M-Cube is a leading company specializing in In-Store Digital Engagement solutions. We offer a comprehensive portfolio of services, including in-store radio, digital signage, interactive solutions, and mobile applications. Since our establishment in 2001, M-Cube has been dedicated to developing innovative digital solutions that enhance service, engagement, customer retention, and communication within the retail industry. We continuously expand our services to create increasingly personalized customer journeys.

We are seeking a motivated and customer-focused Customer Support Specialist Level 1 to join our team in Trieste. This role is ideal for an individual with strong problem-solving skills and a passion for providing excellent support within the tech and retail sectors.

Key Responsibilities

• Provide first-level technical and customer support.
• Address customer inquiries and resolve issues related to M-Cube's digital engagement solutions.
• Engage with customers to ensure satisfaction and gather feedback.
• Document customer interactions and solutions.
• Collaborate with internal teams to escalate and resolve complex problems.

Requirements

• Experience in Customer Support.
• Proficiency in Digital Engagement principles.
• Understanding of the Retail Industry.
• Excellent Communication skills.
• Strong Problem-Solving abilities.