Senior Manager, Global Technology Practices

Senior Manager, Global Technology Practices

Company: Zscaler Location: Remote (UK-based preferred) Contract: Permanent

About Zscaler

Zscaler is accelerating digital transformation, enabling customers to be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we leverage the world's largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects customers from cyberattacks and data loss by securely connecting users, devices, and applications anywhere. At Zscaler, impact in your role matters more than title, and trust is built on results. We seek innovators who actively use AI to amplify their impact and thrive in an environment where intelligent systems stay ahead of evolving threats. We foster transparency, value constructive debate, and build high-performing teams focused on customer obsession, collaboration, ownership, and accountability.

About the Role

We are seeking a Senior Manager, Global Technology Practices to join our Professional Services department. This is a remote, global role reporting to the Sr. Director, Customer Success Engineering. You will lead a team of Practice Architects, who are at the forefront of Professional Services delivery.

This role is responsible for the Plan, Design, and Implement (PDI) phases of the PDIOO lifecycle, the operational engine for engaging on new, complex, and high-priority customer projects worldwide. You will drive utilization through direct project delivery and scale Professional Services capabilities by developing content, collateral, reference architectures, and delivery frameworks that enable the field to operate consistently and with high quality across all regions.

Key Responsibilities

• Lead and develop a globally distributed team of Practice Architects and Senior Practice Architects, providing direction, line management, and professional growth planning.
• Own the PDI phases of the PDIOO lifecycle across the Practice Architect team, ensuring delivery engagements are structured, technically rigorous, and executed to quality standards.
• Oversee the production and lifecycle of all practice content required to scale Professional Services delivery, including playbooks, solution guides, reference architectures, and enablement materials.
• Maintain deep technical knowledge of the product portfolio and zero trust architecture to engage credibly with Practice Architects, Professional Services leadership, and cross-functional stakeholders.
• Act as the primary interface between the Global Technology Practices team and Professional Services leadership, Consultants, and Customer Success Engineering leaders, managing cross-functional dependencies.

What We’re Looking For

• Proven experience building and leading globally distributed teams of technical architects or professional services consultants.
• Deep technical capability in zero trust architecture and enterprise-scale technology deployments.
• Demonstrated success balancing a dual mandate of project delivery and practice content creation.
• Exceptional cross-functional collaboration and stakeholder management skills, with the ability to hold teams accountable for commitments.
• A proactive approach to problem-solving and a passion for driving impactful solutions.
• A collaborative spirit, with a focus on team success and a commitment to continuous learning and development.
• Comfort working in dynamic environments and building processes as you go.

What Will Make You Stand Out

• Prior experience managing technical delivery practices within a high-growth SaaS or cybersecurity environment.
• Track record of designing and launching global enablement programs that measurably improve field delivery quality.

What We Offer

Zscaler offers a comprehensive benefits program designed to meet the diverse needs of our employees and their families, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks (where applicable)

Learn more about Zscaler's hybrid working model and benefits here.

Zscaler is committed to building a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and support reasonable accommodations for candidates with disabilities.