Guest Service Center Agent

Guest Service Center Agent

Company: Marriott International, Inc. Location: Venice, Italy Position Type: Full-Time, Permanent, Onsite Schedule: Full Time

The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is seeking a dedicated and experienced Guest Service Center Agent, also known as a Guest Experience Expert.

About the Role

As a Guest Service Center Agent, you will be instrumental in ensuring an exceptional guest experience at The Gritti Palace. You will be the first point of contact for guests, addressing their needs and inquiries with professionalism and efficiency.

Key Responsibilities

• Serve as the primary point of contact for guest inquiries and requests.
• Provide outstanding customer service to all guests.
• Address and resolve guest issues and concerns effectively.
• Contribute to a positive and memorable guest experience.
• Maintain high standards of service within the hospitality industry.

Requirements

• Proven experience in Guest Service and Customer Service.
• Strong understanding of the Hospitality industry.
• Excellent Communication skills, both written and verbal.
• Demonstrated Problem-Solving abilities.

What We Offer

• Opportunity to work with a renowned luxury hotel brand, The Gritti Palace, a Luxury Collection Hotel.
• Be part of the prestigious Marriott International portfolio.
• A full-time, permanent position in the beautiful city of Venice.