Customer Service Representative Prom - Napoli

About the Role

Hertz is seeking a dedicated Customer Service Representative (CSR Prom) to join their team in Napoli. Reporting to the Station Leader (SL) and Location/Airport Manager, with a functional report to the Area Manager, your primary goal will be to deliver an exceptional customer service experience.

Key Responsibilities

• Provide a welcoming and engaging experience for all customers.
• Efficiently manage vehicle rental and return operations.
• Inform customers about ancillary services and refueling options.
• Effectively resolve customer complaints to ensure complete satisfaction.

Requirements

• Proven experience in customer service.
• Familiarity with rental operations.
• Strong complaint resolution skills.
• Excellent communication abilities.