Customer Service Representative Prom - Napoli
Hertz · Napoli, Provincia di Napoli
📍 On-site📅 13 Jun 2026
Job Description
About the Role
Hertz is seeking a dedicated Customer Service Representative (CSR Prom) to join their team in Napoli. Reporting to the Station Leader (SL) and Location/Airport Manager, with a functional report to the Area Manager, your primary goal will be to deliver an exceptional customer service experience.
Key Responsibilities
- Provide a welcoming and engaging experience for all customers.
- Efficiently manage vehicle rental and return operations.
- Inform customers about ancillary services and refueling options.
- Effectively resolve customer complaints to ensure complete satisfaction.
Requirements
- Proven experience in customer service.
- Familiarity with rental operations.
- Strong complaint resolution skills.
- Excellent communication abilities.
✨ This description was enhanced by AI based on the original listing.