Customer Support Representative – Philippines

Customer Support Representative – Philippines

Company: NeoWork Location: Remote (Philippines) Employment Type: Permanent Seniority: Junior

NeoWork is seeking a dedicated and enthusiastic Customer Support Representative to join our growing, remote-first team. We are reimagining the BPO industry by offering a flexible, à la carte menu of services to help early-stage startups define and build their operations, enabling them to scale quickly.

As a Customer Support Representative, you will play a crucial role in ensuring our clients receive exceptional support and assistance. This is a 100% home-based position where you will have the opportunity to make a meaningful impact by providing top-notch support.

Key Responsibilities

• Handle customer inquiries and provide accurate, complete, and timely information or solutions.
• Effectively manage and resolve customer complaints.
• Collaborate with internal teams to address customer needs and provide comprehensive solutions.
• Maintain a high level of product and service knowledge to effectively support customers.
• Document and track customer interactions and relevant information in our system.
• Contribute to the development and improvement of customer support processes and procedures.
• Meet and exceed individual and team performance targets.

Requirements

• At least 1 year of proven experience in a customer support or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient, with a genuine desire to help customers.
• Ability to adapt to changing environments and handle multiple tasks simultaneously.
• Proficient in using customer support software and tools.
• Strong attention to detail and accuracy.
• Proficiency in Office 360 and Google Apps.
• Experience with client-facing communication.
• Owned computer or laptop and stable internet connectivity.

What We Offer

• Comprehensive training for all candidates.
• Work hours generally align with standard US business hours, with potential flexibility.
• This is a 100% home-based position.
• Mental health days to support well-being.
• Performance-based incentives in addition to base salary.
• Annual review and appraisal process.
• Ample opportunities for professional growth and advancement within the company.