Aftersales Service Manager Industrial Vehicles

About the Role

BAUMANN, a world-class manufacturer of sideloaders, is seeking an experienced Aftersales Service Manager for their plant near Verona. This is a permanent, onsite position for a senior professional to lead the Service and Spare Parts department.

Key Responsibilities

• Lead the Service and Spare Parts departments.
• Ensure an excellent spare parts delivery service.
• Manage customer concerns related to service, including warranty issues, job scheduling, and job progress.

Requirements

• Proven experience in Aftersales Service, specifically within the Industrial Vehicles sector.
• Strong background in Spare Parts Management.
• Excellent Customer Service skills.
• Demonstrated Team Leadership capabilities.