Contact Centre Agent

Contact Centre Agent (Freelance, Remote)

Company: Deloitte Location: Remote (Canada) Contract Type: Independent Contractor Salary: $20 - $22 per hour Seniority: Mid-level

Are you an experienced customer service professional with a passion for helping others? Do you have strong communication skills and a desire to work on project-based assignments? Deloitte is seeking dedicated Contact Centre Agents to join our Managed Contact Centre team. This is a remote, freelance opportunity for individuals based in Canada.

About the Role

As a Contact Centre Agent, you will be an integral part of Deloitte's OperateNext Managed Contact Centre group. You will work independently and remotely, collaborating with dynamic front-line services teams. Your primary focus will be to provide exceptional customer service and support to clients through various communication channels, including phone and email. This role offers project-based work with the possibility of extension, starting this summer.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide timely and accurate information and solutions using industry technologies.
• Deliver exceptional customer service with empathy and professionalism.
• Identify opportunities for service delivery and process efficiency improvements.
• Collaborate effectively with contact centre and help desk teams.

Requirements

• Proven customer service or contact centre experience.
• Strong written and verbal communication skills in English.
• Exceptional phone presence and active listening skills.
• Ability to remain calm, empathetic, and non-judgmental during challenging interactions.
• Passion for customer experience and a strong understanding of customer needs.
• Ability to work independently, exercise good judgment, and manage time effectively.
• Flexibility to adapt to new processes and evolving client needs.
• Self-driven with a keen attention to detail.
• Minimum high school education.
• Must be legally authorized to work in Canada.
• Ability to work flexible schedules, including evenings until 8:00 PM EST.

Assets:

• Bilingualism in English and French is highly desirable, and required for positions in Quebec.
• Additional relevant training in customer service or trauma-informed care.
• Post-secondary education.
• Experience or strong interest in Indigenous subject matters.

What We Offer

• Competitive hourly rate of $20 - $22.
• Flexible remote work arrangement within Canada.
• Opportunity to work on diverse and impactful projects with a leading professional services firm.
• Be part of a supportive and professional team environment.

Please Note:

• This is an independent contractor position.
• Successful candidates will be required to undergo a background check, including a criminal record check, as part of the onboarding process.
• Identity verification will be required during the interview and onboarding stages.
• You must work from within Canada at all times.

Application Deadline: June 26, 2026. Please submit your resume and cover letter as a single file. In your cover letter, please detail any experience you have with Indigenous subject matters, including relevant education, volunteer work, or professional experience.