Solutions Support Engineer

Solutions Support Engineer - Wiz (Ireland)

Wiz is revolutionizing cloud security, empowering businesses to thrive securely in the cloud. As the fastest-growing startup in history, we are on a mission to help organizations secure their cloud environments and accelerate their growth. Join our global team of "Wizards" and contribute to protecting the infrastructure of hundreds of leading companies worldwide.

About the Role

As a Solutions Support Engineer, you will be a key member of our global team, providing expert-level technical support for the Wiz cloud-native security platform. You will tackle complex, multi-domain issues across cloud infrastructure, workload protection, vulnerability management, and runtime defense, working with AWS, Azure, and GCP environments. This role offers a unique blend of deep technical troubleshooting and the opportunity to leverage AI-driven automation to enhance support operations and improve resolution quality.

Key Responsibilities

• Investigate and resolve customer technical issues related to cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity and access management, network analysis, and data security.
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM/permissions, network connectivity, API authentication, and scanning infrastructure.
• Diagnose workload scanning and runtime security issues, such as outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
• Analyze vulnerability findings, including triaging false positives, validating detection accuracy, investigating SBOM/SCA results, and assessing secret detection and patch management coverage.
• Support shift-left security workflows, including CI/CD scanning, Infrastructure-as-Code (IaC) security, admission controllers, Kubernetes connectors, and code/version control scanning.
• Design and implement automation to scale support offerings, utilizing AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency.
• Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.

Requirements

• A minimum of 5 years of hands-on technical experience in customer support, technical support, system administration, or a similar customer-facing role.
• At least 2 years of experience working with cloud platforms (AWS, Azure, GCP), including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services.
• A minimum of 1 year of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
• A strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment.
• Experience reading and debugging code in at least one of the following languages: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL.
• Proficiency with command-line tools and Linux operating system environments.
• Familiarity with the current AI landscape, including Large Language Model (LLM) architectures and the integration of AI-driven tooling into technical workflows.

Nice to Have

• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows.
• Hands-on experience with threat detection, runtime security, or Security Information and Event Management (SIEM)/Security Orchestration, Automation, and Response (SOAR) integrations.
• Experience building or supporting agentic workflows, Retrieval-Augmented Generation (RAG) architectures, or AI-powered automation.
• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines.
• Experience with GraphQL or REST API debugging and integration.
• Background in compliance frameworks such as CIS, NIST, SOC2, PCI-DSS, or HIPAA.
• Experience with ServiceNow, Jira, or Zendesk in a support engineering context.

Important Note: Applicants must have the legal right to work in Ireland. This position does not offer visa sponsorship.

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