Customer Service Coordinator

About the Role

IRCA Group, a prominent international B2B supplier of semi-finished ingredients for the bakery, pastry, and gelato sectors, is seeking a dedicated Customer Service Coordinator to join our team in Verona. We serve a diverse clientele, from independent producers to large food manufacturers, offering a wide range of products including chocolate, decorations, creams, inclusions, pastry mixes, and gelato ingredients.

Key Responsibilities

As a Customer Service Coordinator, you will be instrumental in ensuring smooth and efficient operations by:

• Providing exceptional customer service to our B2B clients.
• Coordinating with various internal departments to meet customer needs.
• Managing customer inquiries and resolving issues promptly.
• Supporting the sales and logistics teams to ensure timely delivery of products.

Requirements

We are looking for candidates with a strong background in customer service, ideally within the food industry. Specific skills and experience include:

• Proven experience in customer service roles.
• Familiarity with B2B environments.
• Knowledge of the food industry, particularly bakery and pastry sectors.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced setting.

What We Offer

Join a growing international company with a strong presence in the food manufacturing industry. IRCA Group offers a dynamic work environment and the opportunity to contribute to a successful, globally recognized brand.