Front Office Supervisor

About the Role

Orient Express, a renowned artisan of travel since 1883, is seeking a Front Office Supervisor to join our team in Venice. We are dedicated to sublimating the art of travel through our luxury trains, hotels, and sailing yachts. Following the recent launch of our first hotel, Orient Express La Minerva in Rome, we are excited to announce the upcoming opening of Orient Express Venezia at Palazzo Donà Giovannelli in 2026. This role offers a unique opportunity to be part of an iconic brand's expansion and contribute to exceptional guest experiences.

Key Responsibilities

As a Front Office Supervisor, you will be instrumental in ensuring the smooth and efficient operation of the front desk. Your responsibilities will include:

• Overseeing daily front office operations.
• Providing exceptional customer service to all guests.
• Managing guest relations and ensuring a high level of satisfaction.
• Supervising front office staff, providing guidance and support.
• Maintaining the standards of hospitality expected from the Orient Express brand.

Requirements

We are looking for a candidate with a strong background in hospitality and proven experience in front office operations. Essential skills and qualifications include:

• Demonstrated experience in customer service.
• Proficiency in front office operations.
• Supervisory experience in a hotel or similar environment.
• Excellent guest relations skills.
• A passion for the hospitality industry.

What We Offer

• A permanent contract with a leading luxury hospitality brand.
• The opportunity to work onsite in the beautiful city of Venice.
• A chance to be part of the exciting launch and growth of Orient Express hotels.
• A dynamic and international work environment.