Application Support Specialist

Application Support Specialist

Dart is seeking an experienced Application Support Specialist to join our Information Technology Team in George Town. This is a permanent, onsite position for a mid-level professional.

About the Role

The successful candidate will provide second-level application support, drive business process and system optimization, and deliver user training across multiple enterprise platforms to enhance operational efficiency.

Key Responsibilities

• Monitor and diagnose second-level support for enterprise systems and applications, including Workplace, PMWeb, Prophix, Dynamics 365 (F&O, Business Central, CRM), Sage, Counterpoint, Oracle Micros, and Symphony.
• Troubleshoot and resolve application issues in collaboration with vendors and internal teams.
• Install and update client/server software and service packs.
• Configure and deploy Point of Sale (POS) devices and related software.
• Maintain application documentation, workflows, and software asset records.
• Support business process improvement initiatives through application configuration and optimization.
• Ensure systems are aligned with organizational requirements and best practices.
• Deliver training to end-users on modified, upgraded, or newly implemented systems.
• Mentor junior team members by providing guidance and knowledge sharing.

Requirements

• A bachelor’s degree in information technology or a business-related discipline, or an equivalent combination of education and relevant experience.
• ITIL 4 Foundation, Microsoft Azure Administrator Associate, Microsoft Power Platform Fundamentals, Dynamics 365 Fundamentals (ERP), and Project Management Fundamentals certifications, or equivalent.
• A minimum of 5 years of experience in ERP/business application or IT support, with an emphasis on application management and business process optimization.
• Proficiency with Citrix environments, including remote desktop and application delivery, and Microsoft Azure.
• Experience with SharePoint Online is an asset.
• Solid expertise in Microsoft Windows 10/11 and Windows Server 2016 or newer.
• Working knowledge of Active Directory, including user and group management, DNS, and domain services.
• Familiarity with the Microsoft Power Platform (Power BI, Power Automate, Power Apps, and Power Pages).
• Direct support and configuration experience with Microsoft Dynamics platforms such as Dynamics GP, Dynamics 365 ERP & CRM, and Business Central.
• Experience supporting other ERP/accounting systems such as Sage.

What We Offer

Dart is committed to creating a workplace where you thrive, offering a competitive salary and benefits designed for your well-being and growth. Our package includes:

• 100% employer-paid medical insurance premium for the employee.
• Employee and employer pension contributions.
• Life insurance and long-term disability coverage (conditions apply).
• Enhanced leave options including vacation, personal days, maternity, and paternity leave.
• A wellness screening day.
• Continuing professional development opportunities after successful completion of a six-month probationary period.