Guest Experience Expert

Guest Experience Expert - Front Desk Agent

Company: Marriott International, Inc. Location: The Gritti Palace, a Luxury Collection Hotel, Venice, Italy Contract: Permanent Work Model: Onsite Seniority: Mid-level

Marriott International is seeking a dedicated and passionate Guest Experience Expert to join the Front Desk team at The Gritti Palace, a Luxury Collection Hotel in Venice. This is an exciting opportunity to contribute to a world-renowned luxury hotel and provide exceptional service to our esteemed guests.

About the Role

As a Guest Experience Expert, you will be the first point of contact for our guests, ensuring their stay is memorable and seamless. You will report directly to the Front Desk Manager and play a crucial role in upholding the high standards of service expected at The Gritti Palace.

Key Responsibilities

• Deliver outstanding guest service and create memorable experiences.
• Manage front desk operations efficiently and professionally.
• Handle guest inquiries, requests, and concerns with a positive and helpful attitude.
• Contribute to the smooth running of hotel operations.
• Uphold the luxury hospitality standards of The Gritti Palace.

Requirements

• Proven experience in Guest Experience and Front Desk operations.
• Strong Customer Service skills.
• Familiarity with Hotel Operations.
• Experience in Luxury Hospitality is essential.

What We Offer

• The opportunity to work with a prestigious brand in the heart of Venice.
• A dynamic and supportive work environment.
• A permanent contract with a full-time schedule.

If you are a motivated individual with a passion for hospitality and a commitment to excellence, we encourage you to apply. Join us at The Gritti Palace and be part of a team dedicated to creating unforgettable moments for our guests.