House Person

House Person

Company: Fairmont Hotels & Resorts Location: Hamilton, Bermuda Work Model: Onsite

About the Hotel

For over a century, the Hamilton Princess & Beach Club has been Bermuda's premier luxury urban resort. We are known for our world-class accommodations, internationally acclaimed modern art collection, celebrated restaurants, and a spa that appeals to discerning travelers. Our magical team of colleagues embodies the spirit of being unique, passionate, and pleasant, dedicated to turning moments into memories for our guests.

As a member of our Princess Team, all Heartists are valued and recognized, just like our guests and local communities. If you enjoy connecting guests to the extraordinary place we call home, discovering a broad offering of career paths, learning and thriving among international hospitality professionals, and are passionate about people and attentive to the world, this could be the perfect opportunity for you.

About the Role

Reporting to the Head House Person and Floor Supervisors, the House Person plays a vital role in maintaining the cleanliness and presentation of the hotel. You will be responsible for ensuring guest areas are immaculate and that guest needs are met promptly and professionally.

Key Responsibilities

• Consistently offer professional, engaging, and proactive guest service while supporting colleagues.
• Clean guest corridors, rooms, balconies, and other assigned hotel areas.
• Assist Room Attendants with tasks such as vacuuming and deep cleaning guest rooms.
• Remove dirty linen, garbage, and recyclables from guest rooms promptly and process them accordingly.
• Respond in a timely manner to guest requests for miscellaneous items (e.g., cribs, cots, extra towels).
• Maintain inventory levels in Housekeeping closets, including collecting and distributing clean linen and restocking supplies.
• Ensure housekeeping equipment is cleaned and maintained.
• Report any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership promptly.
• Treat each guest as a unique individual and anticipate their needs with thoughtful touches.
• Resolve guest problems by offering alternatives.
• Act as an ambassador for the Brand, Hotel, Community, and Colleagues.
• Adhere to Fairmont core values: respect, integrity, teamwork, empowerment, and accountability.
• Follow outlined procedures for all housekeeping duties.
• Strictly adhere to all Health & Safety training, guidelines, and work practices.
• Perform any other duties as required by the department.

Requirements

• Previous housekeeping experience in a luxury hotel environment is an asset.
• A strong work ethic and the ability to work efficiently in a demanding, fast-paced environment.
• Physically fit with the ability to stand, lift, push, and pull for extended periods during shifts.
• Excellent communication and organizational skills.
• Knowledge of hotel facilities and the surrounding area is an asset.
• Ability to work well under pressure.

Physical Aspects of the Position

• Walking, standing, bending, pushing, and pulling for 2-6 hours per day.
• Ability to lift weights not exceeding 25 lbs.
• Requires constant repetitive motion.