Japanese Player support Tier 1

Japanese Player Support - Tier 1 (Remote, Japan)

Side is a global leader in video game development and services, providing innovative solutions to top studios worldwide. Founded in Japan in 1994, we have grown into a major force in the industry with a presence across the globe. We are seeking a motivated and detail-oriented individual to join our team as a Japanese Player Support - Tier 1.

This is a permanent, full-remote position for candidates residing in Japan with a valid working visa.

About the Role

As a Player Support agent, you will be a crucial point of contact for our players, ensuring a positive and seamless experience. You will handle customer service operations, provide essential support, and contribute to the continuous improvement of our services.

Key Responsibilities

• Support customer service operations, including evaluating, monitoring, and analyzing results, and implementing necessary changes.
• Perform Japanese to English and English to Japanese language translation and proofreading as required.
• Respond to and support player issues via chat and email, including but not limited to password resets and other inquiries.
• Work within business hours of 10:00 to 19:00.

Requirements

• Fluent reading and writing skills in Japanese (JLPT N1 level).
• Business-level English proficiency.
• A passion for the video game industry.
• Strong logical thinking and problem-solving abilities.
• Experience in customer service, video games, travel support, help desk, or technical support within an email contact center environment is a plus.
• Ability to deliver excellent customer service via email and chat.
• Capacity to understand games from a gamer’s perspective.
• Ability to analyze and solve information accurately and swiftly within established guidelines.
• A team player mentality.
• Must be residing in Japan with a valid working visa.

What We Offer

• The opportunity to collaborate with talented individuals creating innovative interactive entertainment.
• A dynamic and entrepreneurial company culture.
• A work environment focused on video games.
• Potential for promotion from Contract Employee to Permanent Employee.
• A trial period of 3 months with no change in conditions.
• Reimbursement of up to 50,000 JPY for transportation or a train pass.