IT Associate

IT Associate (Remote)

Softgic is seeking a motivated and detail-oriented IT Associate to join our team. This is a permanent, fully remote position offering the opportunity to contribute to a positive employee experience within a dynamic company.

About the Role

The IT Associate will play a crucial role in ensuring a seamless and positive "Day One" experience for all new hires. You will collaborate closely with the Internal HR team, Managers, and Technical Teams to manage new hire IT tickets, ensuring timely setup and clear communication regarding ticket status. Your efforts will directly impact the onboarding journey of our employees.

Key Responsibilities

• Maintain a customer-first attitude in all interactions.
• Manage and update shared spreadsheets for all relevant teams.
• Ensure accurate and timely updates to IT tickets and transfer data to spreadsheets.
• Collaborate with involved teams on process updates and changes to tickets and documentation.
• Act as a liaison between various teams, maintaining records of meetings and documents.
• Assist newly hired users to guarantee an excellent first-day experience.

Requirements

• 2-5 years of experience working in a team environment.
• Excellent verbal communication skills, with the ability to articulate clearly and concisely to various levels of management and colleagues.
• Strong written communication skills, capable of producing clear and succinct documentation for multiple audiences.
• Proven ability to create exceptional documentation, including Standard Operating Procedures (SOPs), end-user guides, and multi-team documentation.
• Proficiency in Microsoft Excel and data tracking.
• Strong technical aptitude with the ability to quickly learn new concepts and tools.
• Experience with technological tools such as ADManager, Endpoint Central, Azure, Microsoft Entra, and Power BI.
• Excellent writing and proofreading skills.
• A strong work ethic and intellectual curiosity.
• Ability to work efficiently, manage multiple tasks, and meet deadlines.
• A proactive approach to innovation and process improvement.