Customer Implementation Specialist - Italian & English

About the Role

D-EDGE is a leading provider of cloud-based e-commerce solutions for the hospitality industry, helping over 18,000 hotels worldwide enhance their online visibility and sales. As a subsidiary of the Accor group, D-EDGE simplifies online distribution for both independent hotels and hotel chains. We are the European No. 1 and World No. 3 hotel distribution technology provider.

We are seeking a Customer Implementation Specialist fluent in both Italian and English to join our team in Venice. This onsite role is crucial in ensuring our clients successfully adopt and utilize our innovative e-commerce solutions.

Key Responsibilities

• Onboard new clients, guiding them through the implementation process of D-EDGE's cloud-based solutions.
• Provide technical and functional support to customers during the implementation phase.
• Configure and customize solutions to meet specific client needs.
• Train clients on how to effectively use D-EDGE's platform.
• Act as a primary point of contact for clients, ensuring a smooth and positive implementation experience.
• Collaborate with internal teams to resolve client issues and improve service delivery.

Requirements

• Fluency in both Italian and English (written and spoken).
• Experience in Customer Implementation or a similar client-facing role.
• Familiarity with e-commerce principles and platforms.
• Understanding of cloud-based solutions.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and deadlines effectively.
• A proactive and problem-solving approach.