Customer Operations & Support Specialist

About the Role

Fieldwire is seeking a Customer Operations & Support Specialist to join our team in Milan. In this role, you will be instrumental in ensuring our customers maximize their use of the Fieldwire platform. You will achieve this by providing excellent support, managing operational tasks, and contributing to our knowledge resources.

Key Responsibilities

• Answer customer questions regarding the Fieldwire platform.
• Execute repeatable back-office operations tasks, including setting up premium subscription contracts and accounts.
• Create how-to articles and onboarding guides for our customer-facing Knowledgebase.
• Contribute to a high volume of customer inquiries with a focus on delivering exceptional service.

Requirements

• Proven experience in customer support.
• Familiarity with operations tasks.
• Experience creating and managing content for a knowledgebase.
• Skills in developing onboarding materials and documentation.

What We Offer

• A permanent contract.
• The opportunity to work onsite in Milan.
• A role within a dynamic tech company.
• A supportive and collaborative team environment.