(fluent Ukrainian) SOC Incident Response Specialist

SOC Incident Response Specialist (Fluent Ukrainian)

SupportYourApp is a global Intelligent Support-as-a-Service company with 15 years of experience in providing business process outsourcing to IT companies worldwide. We support clients in 60 languages and partner with industry leaders. Our international community comprises over 1300 professionals.

About the Role

We are expanding our team and seeking a motivated SOC Incident Response Specialist eager to apply their technical skills, grow in the field of information security, and work with real incidents and modern tools. This is a junior-level, fully remote position.

Key Responsibilities

• Manage security and operational incidents from start to finish, including investigation, coordination, and response.
• Communicate directly with clients and stakeholders during data breach incidents.
• Conduct Root Cause Analysis, develop preventive measures, and prepare management reports.
• Analyze client workflows and incident trends to identify risks and enhance security processes.
• Assess the security of software, platforms, and third-party vendors.
• Review new hiring locations for compliance with data protection and security standards.
• Develop incident response procedures and maintain internal security documentation and knowledge base.

Requirements

• Proven experience (1+ year) in investigating and handling information security incidents.
• Experience in developing incident management procedures and documentation.
• Analytical mindset with the ability to make quick decisions to mitigate incident impact.
• Strong self-organization skills and the ability to prioritize work independently.
• Understanding of data privacy principles and breach notification requirements.
• English proficiency at B2 level or higher.
• Fluent Ukrainian language skills.

Will Be a Plus

• Proficiency in OSINT methodologies for investigations.
• Experience in assessing the security of software, platforms, and third-party vendors.
• Basic knowledge of security tools logic (SIEM, EDR, DLP, NGFW, VPN, VDI).

What We Offer

• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time.
• Responsive leadership interested in your growth and long-term cooperation.
• Support for self-development.
• A culture built on trust, with no time-tracking requirements.
• Services provided during business hours.

Please note that the specific terms of engagement, including benefits and work conditions, will be clearly defined in your agreement.