After Sales Coordinator

After Sales Coordinator

Company: Stella McCartney Ltd Location: Novara, Provincia di Novara Work Model: Onsite Contract: Permanent

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint, we are leaders and innovators in our industry.

About the Role

Stella McCartney Ltd is seeking an experienced After Sales Coordinator to oversee all after-sales activities across the Business Unit. Reporting to the Head of Quality, this role is crucial in managing the entire after-sales process. You will collaborate closely with both internal teams and external partners to ensure the highest service standards are consistently maintained.

Key Responsibilities

• Oversee and manage all after-sales activities.
• Coordinate all stages of the after-sales process.
• Collaborate with internal departments and external partners.
• Ensure the maintenance of high service standards.
• Contribute to quality management within the after-sales function.

Requirements

• Proven experience in after-sales coordination.
• Strong customer service skills.
• Familiarity with quality management principles.
• Excellent coordination and organizational abilities.
• Understanding of supply chain processes.
• Experience within the fashion industry is a plus.

What We Offer

• A rewarding role within a leading luxury fashion company.
• The opportunity to be part of an innovative and ethically-driven brand.
• A collaborative and professional work environment.