Sr. Qualified Success Architect

Sr. Qualified Success Architect - Salesforce (Ireland)

Salesforce is the #1 AI CRM, empowering businesses and driving customer success through innovation and collaboration. We are seeking passionate individuals to join our team and help shape the future of work in the agentic era.

About the Role

As a Qualified Success Architect, you will be instrumental in ensuring the successful implementation and adoption of the Agentic Marketing Platform for our customers. You will work at the forefront of next-generation sales and marketing technology, transforming customer processes to leverage the power of conversational marketing and AI.

Key Responsibilities

• Lead customer onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.
• Collaborate with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies.
• Architect and implement Qualified solutions, integrating deeply with Salesforce, marketing automation platforms, routing workflows, and go-to-market systems.
• Guide customers in configuring and optimizing AI-powered buyer engagement experiences across web and email channels.
• Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals.
• Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices.
• Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices.
• Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to provide strategic recommendations and optimization plans.
• Conduct Executive Strategic Business Reviews and strategic roadmap discussions with customer stakeholders.
• Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback and influence platform innovation.
• Act as a trusted advisor throughout the customer lifecycle, helping them maximize platform value and achieve measurable business outcomes.
• Support expansion and renewal conversations by identifying opportunities for deeper platform adoption.
• Stay current with AI-driven go-to-market innovation and share new ideas and industry best practices.

Requirements

• 7-10 years of experience in Mid Market/Enterprise software.
• Excellent interpersonal, communication, persuasion, presentation, and writing skills.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
• Outstanding problem-solving skills, with the ability to translate business requirements into technical solutions.
• Willingness to work in a fast-paced environment.
• A Bachelor's degree.
• A passion for customer success with software solutions.

What We Offer

Join Salesforce and experience a culture where you can unleash your potential. We offer benefits and resources to support your work-life balance and help you be your best. Our AI agents are designed to accelerate your impact, allowing you to do your best work. Together, we will redefine what's possible for businesses, for AI, and for the world.