Junior HR Partner

Junior HR Partner

Employment Hero is seeking a motivated Junior HR Partner to join our dynamic, remote-first team. We are on a mission to make employment easier and more valuable for everyone, leveraging our all-in-one Employment Operating System. Since 2014, we've achieved significant global growth and now serve over 350,000 businesses and 3 million employees.

The EH Way

At Employment Hero, our unique DNA, "The EH Way," guides our operations:

• Mission First: All actions are driven by our core mission.
• Remote First: We champion a remote environment with autonomy and asynchronous communication.
• AI First: We are committed to using AI to accelerate our mission and operations.
• Apolitical: We focus on our mission and avoid unrelated political or social topics.
• Live by Our Values: We consistently embody our company values.
• Expect High Performance: We set high standards and strive for excellence.

About the Role

As a Junior HR Partner, you will build and nurture stakeholder relationships to drive the development and implementation of HR strategies through our EH Way and AI-first methodology. You will optimize HR health and performance for your client portfolio by providing guidance on HR and legal compliance, with a focus on risk management for industrial relations (IR) and employee relations (ER) matters. You will act as the "expert in the room," ensuring clients feel confident in our mission.

Key Focus Areas:

• Expert Advisory Resolution: Resolve reactive compliance and legislative queries (terminations, investigations, disciplinary matters) with sound IR/ER judgment.
• Customer Satisfaction & Retention: Maintain high client engagement and retention by building strong relationships.
• AI Integration & Efficiency: Contribute to internal efficiency by documenting and sharing AI-driven workflows.

Key Responsibilities

Strategic Advisory & Client Management:

• Develop and deliver strategic HR plans, review performance frameworks, and drive employee engagement for a portfolio of clients.
• Build and manage your client portfolio, aligning client expectations with service guidelines.
• Manage commercial relationships, providing necessary advice while maintaining trust.
• Represent the HR Partner team in pre-sales environments to showcase expertise.

Technical HR & Compliance:

• Provide expert, "on the fly" advice on IR, compliance, and legislative queries.
• Manage complex reactive queries, including terminations, investigations, and disciplinary matters.
• Conduct compliance audits to ensure employment contracts and policies are legally sound.

The EH Way & AI Innovation:

• Utilize advanced AI tools to enhance decision-making, automate processes, and increase execution speed.
• Default to asynchronous communication (Slack, Confluence, G-Drive) to respect time and remove roadblocks.
• Participate in AI initiatives and share "AI hacks" to improve HR operations.

Technology & Tooling:

• Become an expert in the Employment Hero platform, leading its implementation for clients.
• Utilize Asana for project tracking, Slack for collaboration, and the EH AI Agent for coaching.

Key Performance Indicators

• Achieve and maintain a full client workload within 6 months.
• Maintain exceptional client satisfaction with 0 NPS detractors.
• Demonstrate AI proficiency and contribute to AI-driven team initiatives quarterly.
• Ensure client software implementation is completed within 60 days of onboarding.
• Ensure all work aligns with the mission of making employment easier or more valuable.

Who You Are

To thrive at Employment Hero, you will embody The EH Way, demonstrating focus, agility, and an obsession with impact. You will also possess:

• A strong understanding of the IR/ER space and the ability to handle complex queries.
• A habit of "asking AI first" for problem-solving and idea generation.
• Confidence in leading C-suite stakeholders and navigating difficult conversations.
• A commitment to excellence and high performance.
• The ability to manage a diverse, reactive workload with diligence.
• A collaborative approach, focusing strictly on the mission.
• The courage to disagree constructively while assuming positive intent.

What We Offer

• Remote work flexibility, allowing you to own your time and impact.
• Access to cutting-edge tools to amplify your work.
• A collaborative environment with ambitious, outcome-driven colleagues.
• ESOP (employee share options) in a fast-growing tech company.
• Generous parental leave, subsidized egg freezing, WFH office expense budget, and learning & development opportunities.
• Annual Global Gathering events.

We are an AI-first company and may utilize AI tools during the hiring process to ensure a fair and efficient experience for all candidates. *We verify candidate identity and location as part of our hiring