Medical Scheduler Medical Administrative Assistant

Medical Scheduler / Medical Administrative Assistant (Remote)

International SOS Government Medical Services is seeking a dedicated Medical Scheduler / Medical Administrative Assistant to join our team. This remote, contract position offers a unique opportunity to support Veterans by ensuring they receive timely and coordinated healthcare. If you have a passion for healthcare administration and customer service, and are looking for a mission-driven role, we encourage you to apply.

About International SOS Government Medical Services

International SOS Government Medical Services partners with healthcare professionals to deliver meaningful, mission-driven work worldwide. We support diverse patient populations in dynamic healthcare environments, collaborating with experienced clinical and operational teams. Operating in over 90 countries, we provide clinical care, emergency response, and healthcare support services.

About the Role

As a Medical Scheduler / Medical Administrative Assistant, you will play a crucial role in supporting Veterans' access to care. You will manage patient scheduling, coordinate appointments, and provide essential healthcare administrative support within an integrated outpatient healthcare setting. This role involves working with electronic medical records (EMR), providing healthcare customer service, and collaborating with providers and interdisciplinary healthcare teams to ensure continuity of care.

Key Responsibilities

• Coordinate patient scheduling and appointment management to facilitate timely access to healthcare services for Veterans.
• Track, review, and respond to electronic consults, provider orders, and related actions within the electronic medical record system.
• Support patient access, medical scheduling, appointment coordination, and clinical administrative workflows across multiple healthcare services.
• Communicate professionally with Veterans, providers, and healthcare teams regarding appointments, scheduling updates, and care-related needs.
• Maintain accurate medical records, documentation, and scheduling information to support efficient clinic operations.
• Protect sensitive patient information and adhere to established healthcare privacy, security, and documentation standards.

Requirements

• High school diploma or GED required.
• Minimum of 6 months of customer service experience required.
• Basic knowledge of medical terminology required.
• Ability to type at least 50 words per minute.
• U.S. Citizenship required.
• Ability to obtain and maintain a VA Public Trust Clearance.
• Effective communication skills in English.

Preferred Qualifications

• Experience with patient scheduling, medical scheduling, appointment coordination, or healthcare administrative support.
• Experience working within electronic medical record (EMR) systems.
• Experience supporting Veterans, healthcare organizations, or multidisciplinary clinical teams.

Note: This position is contingent upon contract award.

What We Offer

This is a contract role. For full-time positions, International SOS Government Medical Services offers a comprehensive benefits package including medical, dental, vision, basic life insurance, a 401k plan, paid time off, and an annual bonus. Compensation will be based on various factors including background, experience, skills, internal equity, and geographical market data.

International SOS Government Medical Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.