Arrivals & Departures Manager (Global Sporting Event) - Italian & English Speaking
The iLUKA Collective · Milano, Provincia di Milano
Job Description
Arrivals & Departures Manager (Global Sporting Event) - Italian & English Speaking
Company: The iLUKA Collective Location: Milan, Italy Contract: Contract Work Model: Onsite
The iLUKA Collective is seeking an experienced Arrivals & Departures Manager to oversee all airport operations for arriving and departing guests during a major global sporting event in Milan. This crucial role ensures a seamless and welcoming experience for every guest from the moment they land.
About the Role
As the Arrivals & Departures Manager, you will be the central point of contact for all airport-related logistics. You will ensure that each guest is personally met and welcomed by the airport team and efficiently assisted with their onward transportation. This is a dynamic role requiring meticulous planning and exceptional guest service skills.
Key Responsibilities
- Airport Operations Management: Oversee and manage all aspects of airport operations for arriving and departing guests.
- Guest Handling: Plan, control, and manage systems and services to ensure a high level of guest satisfaction.
- Planning & Organisation: Develop and implement robust plans and procedures for airport operations.
- Communication: Maintain clear and effective communication channels with the team, guests, and the client.
- Team Management: Manage the iLUKA airport team to ensure efficient service delivery.
Requirements
- Proven experience in Airport Operations.
- Strong skills in Guest Handling and customer service.
- Excellent Communication abilities, both written and verbal.
- Demonstrated experience in Planning and Organisation.
- Previous Event Management experience is advantageous.
- Fluency in both Italian and English is essential.
- Ability to work effectively in a fast-paced, high-pressure environment.
What We Offer
- The opportunity to be part of a high-profile global sporting event.
- A dynamic and challenging role within a professional team.
- A contract position based in Milan.
✨ This description was enhanced by AI based on the original listing.