Service Desk Manager
Serco Europe · Parma, Provincia di Parma
Job Description
About the Role
Serco Europe is seeking a Service Desk Manager to join our team in Parma, Italy. We are a leading partner for European Institutions and International Organisations, providing comprehensive ICT services and Contact Centre management throughout Europe. Our work involves supporting key entities like the European Commission and Executive Agencies, offering everything from Information System support to consultancy.
Key Responsibilities
As a Service Desk Manager, you will play a crucial role in our Service Integration and Management efforts, ensuring the seamless delivery of services across various platforms. While specific responsibilities will be detailed further, this role is central to maintaining high standards in our service operations.
Requirements
We are looking for a senior professional with proven experience in:
- Service Desk Management
- ICT Services
- Contact Centre Management
- Service Integration
- Service Management
What We Offer
Serco Europe offers a dynamic and international working environment where you will be instrumental in supporting significant European organisations. You will be part of a company that is a leader in Service Integration and Management, committed to delivering excellence.
✨ This description was enhanced by AI based on the original listing.