Customer Care Specialist

About the Role

Everli is seeking a Customer Care Specialist to join our office in Verona. This is a permanent, onsite position for a mid-level professional. We are looking for individuals with a strong customer empathy mindset, a collaborative team-working attitude, and excellent communication skills.

Key Responsibilities

The Customer Care team operates across two main areas:

• Live Operations: This includes direct customer interaction via Live Chat and support for the Logistic Area.
• Support Operations: This involves providing assistance to offline customers and shoppers, as well as shopper support through chat.

Initially, your role will focus primarily on duties within Live Operations.

Requirements

• Strong customer empathy
• Excellent communication skills
• Team working attitude
• Experience in customer care
• Familiarity with live chat support