Benefits Operations Specialist – EMEA

Benefits Operations Specialist – EMEA

Company: Remote Location: EMEA (Remote) Work Model: Fully Remote

About Remote Remote is dedicated to simplifying global employment for organizations of all sizes. We empower businesses to recruit, pay, and manage international teams with ease and compliance. Our team operates asynchronously across six continents, united by a passion for tackling ambitious problems and building a best-in-class HR platform. Innovation is at our core, with automation and AI integrated into our operational requirements. We encourage every team member to bring their unique talents, experiences, and culture to help us shape the future of work.

About the Role This is an exciting opportunity to join Remote's Benefits team as a Benefits Operations Specialist. As an individual contributor within the Employer of Record (EOR) Operations team, you will be a crucial extension of our clients' HR departments, providing expert guidance on global employment intricacies across over 90 countries. Your work will directly impact our customer journey and employee experience with benefits. This role offers the chance to develop into an experienced international Benefits Specialist, reporting to the Benefits Operations Manager.

Please Note: This posting is for our Future Openings pipeline. While this specific role is not currently active, we are planning for strategic growth and want to connect with exceptional talent early on. By expressing your interest, you'll start a conversation about your expertise and learn about Remote's vision. We will keep your information on file for one year and reach out if a suitable role becomes available.

Key Responsibilities

• Provide exceptional support to Employees and Clients regarding various benefits aspects, including:
  • Key plan attributes (pricing, coverage, claims)
  • Enrollment and unenrollment processes
  • Invoicing and billing
  • Remote platform and vendor platforms
• Process and resolve tickets and escalations using Zendesk and email.
• Execute data-related tasks with precision, including preparation, entry, and downloads.
• Assist in defining, detailing, and executing Standard Operating Procedures (SOPs).
• Collaborate effectively with the Benefits team and other departments to analyze customer needs and deliver outstanding solutions.
• Provide analytical, administrative, and technical support for maintaining benefits programs to ensure smooth administration of plans and policies.
• Maintain operations process documentation and identify opportunities for process automation and streamlining.
• Systematically research and distill knowledge into Notion.
• Demonstrate initiative in starting and completing tasks ("scout to scale").
• Act as an internal and external champion for Remote's values and the Benefits team's goals.

Requirements

• Experience in HR Operations, specifically with Employee Benefits, ideally within a PEO (Professional Employer Organization) context.
• A strong commitment to providing an excellent customer service experience.
• Excellent organizational and time management skills.
• Strong verbal, written, and interpersonal communication skills for effective interaction at all levels, internally and externally.
• Ability to thrive in a fast-paced environment and effectively multitask across various technology tools.
• Fluent in written and spoken English.
• Previous remote work experience is a plus, but not required.

What We Offer

• Compensation: The annual salary range for this full-time position is $35,250—$79,300 USD. Salary is determined by role, level, and location, considering geographic pay differentials.
• Work Flexibility:
  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours (we are async).
• Comprehensive Benefits & Perks:
  • 16 weeks paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget & IT equipment.
  • Budget for local social events or co-working spaces.
  • (Full details available at remote.com/r/benefits)
• Async Work Culture: Plan your schedule around your life, not meetings. Take ownership, be proactive, and prioritize work-life balance.

Application Process

1. Submit your CV in English (PDF format). A LinkedIn profile can be submitted if your CV is not up-to-date.
2. Interview with Recruiter.
3. Interview with Manager, Benefits Operations.
4. Interview with Senior Manager, Benefits Operations.
5. Bar Raiser Interview.
6. Employment Verification Check.

Remote is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds and provide accommodations upon request. We embrace AI as a tool while valuing human creativity and expertise.