Customer Service Coordinator

About the Role

IRCA Group is seeking a dedicated Customer Service Coordinator to join our Verona-based team. This is a permanent, full-time, on-site position.

IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. We serve both independent producers and large food manufacturers with a wide range of products including chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials.

Key Responsibilities

• Coordinate customer service operations to ensure efficient and effective support.
• Liaise with customers to address inquiries and resolve issues.
• Support the sales and logistics teams in managing customer orders and deliveries.
• Maintain accurate customer records and documentation.
• Contribute to the smooth functioning of the operations department.

Requirements

• Proven experience in a customer service role.
• Strong coordination and organizational skills.
• Familiarity with the bakery, pastry, or gelato industries is a plus.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a team environment.