Chief of Staff GM Advertising

About Instacart

Instacart is transforming the grocery industry, believing everyone should have access to the food they love and more time to enjoy it together. We provide an essential service for customers to get their groceries and household goods, while also offering flexible earnings opportunities to Instacart Personal Shoppers.

Instacart is a Flex First team, offering employees the flexibility to choose where they do their best work while staying connected through regular in-person events.

About the Role

Instacart's Advertising business is scaling rapidly, operating a billion-dollar retail media platform. This role of Chief of Staff to the General Manager (GM) of Advertising is crucial for maintaining operational discipline and acting as the connective tissue across a fast-moving organization. The goal is to make the Advertising organization measurably sharper, with clearer priorities, stronger cross-functional alignment, and a GM empowered to focus on strategic growth.

Key Responsibilities

• Establish and execute a clear operating rhythm for the Advertising organization, including team meetings, leadership cadences, and communications, ensuring the GM and senior leaders focus on the most critical tasks.
• Ensure cross-functional leaders and external partners are well-prepared and aligned by providing crisp briefings, sharp talking points, and supporting research for key meetings.
• Drive priority initiatives across the Advertising organization to successful completion on time and with impact by tracking deliverables, proactively surfacing blockers, and maintaining stakeholder alignment.
• Maintain tight and reliable budget visibility across the Advertising organization, tracking workforce and non-workforce spend in partnership with Finance, and providing clear data for annual planning.
• Support the GM in operating as a more effective leader by acting as a trusted thought partner, providing strategic counsel, and managing execution to free up the GM's time for business growth initiatives.

Requirements

Minimum Qualifications

• 10+ years of experience in consulting, corporate tech, or advertising/media, with significant exposure to executive audiences.
• Solid understanding of digital advertising, retail media, or related businesses, enabling credible engagement on substantive issues.
• High emotional intelligence (EQ) and a proven ability to build trusted advisor relationships with senior leaders, known for effectively communicating difficult feedback.
• Exceptional analytical skills, with the ability to tackle complex, ambiguous challenges and translate them into structured, actionable plans.
• Demonstrated project management expertise, capable of managing multiple high-stakes workstreams simultaneously under tight deadlines.
• Outstanding written and verbal communication skills, with the ability to produce concise, executive-ready materials and accurately represent the GM's perspective.

Preferred Qualifications

• Experience in high-growth, technology-driven companies operating in ambiguous environments where processes are still being defined.
• Comfort in building structured processes from the ground up to achieve complex, cross-functional objectives at scale.
• Direct experience partnering with Finance on budget management and annual business planning.

What We Offer

• Highly market-competitive compensation and benefits.
• Eligibility for a new hire equity grant and annual refresh grants.
• The opportunity to work remotely worldwide.
• A flexible work environment as part of Instacart's Flex First approach.

Note: For Canadian candidates, the base pay range is $203,000 - $214,000 CAD. This role is currently open to candidates in Ontario, Alberta, British Columbia, and Nova Scotia.