Data Analyst Retention
Ollie · Emeryville, Emeryville, California, United States
Job Description
Data Analyst, Retention
Ollie is dedicated to improving the lives of pets and their owners by providing human-grade, personalized pet food delivered directly to customers' doors. We foster a company culture that values its work and its team members.
We are seeking a Data Analyst to join our cross-functional team focused on subscription retention and member loyalty. This role is perfect for a highly analytical individual, curious about customer behavior, comfortable with ambiguity, and eager to translate data into actionable decisions. As a collaborative and hands-on analyst, you will leverage your passion for data-driven experiences and expertise in testing to drive analysis across Ollie's lifecycle communications, mobile apps, and new member services.
This is a remote role open to candidates based on the U.S. East Coast and will report to the Senior Data Analyst, Experimentation & Growth.
What You'll Do
- Drive a data-driven approach to optimizing the Ollie member experience in collaboration with product, marketing, CX, and research teams.
- Conduct exploratory analytical projects to uncover actionable insights and generate high-value hypotheses.
- Evaluate hypotheses and initiatives to inform prioritization.
- Design and measure tests for new experiences and features to ensure continuous learning.
- Serve as the go-to data resource for the cross-functional team by performing ad hoc analysis, providing thought leadership on metric definition, sharing analyses, identifying data/tech needs, and contributing new ideas.
- Contribute to analytical excellence at Ollie by enhancing processes and advocating for data-driven innovation in the member experience.
Who You Are
- You have 2+ years of experience in data analytics, business intelligence, growth analytics, lifecycle analytics, retention analytics, or a related field, preferably within subscription retention for a high-growth consumer business.
- You are passionate about Ollie's mission and deeply empathize with the needs of dogs and their parents, possessing a relentless curiosity about user problems.
- You possess a blend of technical skills (SQL, Excel), applied statistics (test design & measurement, multivariate analysis, modeling), and expertise in subscription-based metrics (retention/churn, LTV) to effectively analyze data and answer questions.
- You are comfortable sourcing and integrating information from various platforms, including web analytics, reporting tools, and production databases (e.g., Segment, GA, MixPanel, Looker, Snowflake).
- You excel at breaking down complex analytical problems into manageable, prioritized, and trackable components.
- You have a talent for transforming technical analysis into clear, actionable, and engaging insights, effectively communicating them both verbally and in writing.
- You have a strong understanding of retention, churn, reactivation, cohort analysis, lifecycle performance, and customer behavior in a subscription or recurring-revenue business.
What We Offer
- Competitive salary
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage (medical, dental, and vision)
- Unlimited vacation policy (encouraged for use)
- Paid parental leave
- 1-week "paw-ternity" leave for new dog parents
- Free Ollie subscription
- An inspiring team environment
✨ This description was enhanced by AI based on the original listing.