Clinical Coordinator

Clinical Coordinator Department Manager (Remote)

Enable Dental is seeking a dedicated and experienced Clinical Coordinator Department Manager to lead our remote Clinical Coordination team. This senior-level role is crucial for ensuring the seamless scheduling, preparation, and support of all clinical appointments across our markets. You will provide strong leadership, operational oversight, and drive process improvements to maintain high standards of accuracy, compliance, and efficiency.

Key Responsibilities

• Team Leadership & Performance Management:
  • Lead, mentor, and develop Clinical Coordinators, fostering high standards of accuracy, communication, and accountability.
  • Conduct regular 1:1s, performance reviews, and ongoing training.
  • Oversee team scheduling, workload balancing, and coverage across markets.
  • Support onboarding and competency development for new team members.
  • Cultivate a positive, efficient, and collaborative culture focused on service excellence.
• Appointment Readiness & Schedule Reliability:
  • Ensure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, and lab case coordination.
  • Schedule appointments accurately, efficiently, and in alignment with provider availability and clinical protocols.
  • Monitor schedule activity and readiness metrics to maintain stability and minimize disruptions.
  • Track cancellations and reschedules, ensuring timely escalation and resolution.
• Root-Cause Analysis & Continuous Improvement:
  • Analyze recurring scheduling and readiness barriers.
  • Identify trends and operational friction points across markets and coordinators.
  • Develop preventive strategies and implement workflow updates or SOP improvements.
  • Support system optimization and process refinements within EMR platforms.
• Cross-Functional Collaboration:
  • Partner with multiple departments to ensure seamless patient flow and service delivery.
  • Serve as an escalation point for complex coordination needs or facility/provider concerns.
  • Communicate trends, risks, and updates to internal partners and leadership.
• Data, Reporting & Accountability:
  • Monitor and report on team performance and operational health indicators, including scheduling accuracy, readiness accuracy, reschedule/cancellation rates, and clearance timeliness.
  • Provide weekly insights, prevention actions, and performance updates to leadership.
  • Ensure accurate documentation standards in EMR platforms.

Requirements

• Experience:
  • 5+ years in dental, medical, or clinical scheduling/coordination.
  • Minimum of 2 years in a leadership role.
• Systems:
  • Experience with EMR platforms such as CareStack, or similar.
  • Proficiency in Google Suite.
• Knowledge:
  • Strong understanding of medical/dental workflows, pre-medication and medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling.
• Leadership:
  • Demonstrated success managing remote teams, coaching performance, and implementing process improvements.
• Skills:
  • Excellent communication and relationship-building skills.
  • Strong organizational and prioritization abilities.
  • Ability to remain calm and solution-focused in a fast-paced environment.

What We Offer

• Compensation: Competitive hourly rate ranging from $25.00 - $27.00/hr.
• Benefits: Comprehensive benefits package including Medical, Dental, Vision coverage, a 401(k) plan with a 3% match, Life Insurance, and generous Paid Time Off.
• Work Environment: Fully remote role requiring reliable internet access and ongoing communication via virtual platforms. Occasional travel may be required for leadership meetings or training.