Supply & Logistics Coordinator

Supply & Logistics Coordinator

Nabu Casa is the organization behind Home Assistant, the world's largest free and open-source smart home platform. We are a profitable, community-funded company committed to privacy, choice, and sustainability. We are expanding our Commercial team to support our global operations and partner ecosystem.

About the Role

We are seeking a proactive Supply & Logistics Coordinator to manage the end-to-end flow of our hardware products, from manufacturers to distributors and end-users. This is a key role for someone ready to take full ownership of our hardware supply chain operations and build robust, scalable processes. You will have significant autonomy and the opportunity to shape how our supply chain functions as the company grows.

Key Responsibilities

• Own the complete flow of hardware products from manufacturers to distributors across multiple regions.
• Place and manage purchase orders with manufacturers, tracking them through to delivery.
• Coordinate directly with manufacturers regarding lead times, production schedules, shipment planning, and issue resolution.
• Support distributors with back-office tasks, including order coordination, delivery updates, and problem-solving.
• Manage order flow, inventory updates, and data within our ERP system.
• Handle partial deliveries, stock allocation decisions, and inventory coordination across different regions.
• Coordinate global logistics with freight forwarders and logistics partners.
• Manage the end-to-end RMA process, including coordination, root-cause analysis, and reconciliation.
• Analyze forecast data and inventory levels to inform purchasing decisions.
• Develop and maintain standard operating procedures (SOPs) and supply chain documentation.
• Identify bottlenecks and drive continuous improvement within the supply chain.
• Collaborate cross-functionally with Hardware, Commercial, and Finance teams.

Requirements

• 4+ years of experience in supply chain, logistics, purchasing, or operations with direct, hands-on ownership.
• Proven experience coordinating with manufacturers, including placing and managing purchase orders, and working with them on lead times and production schedules. Experience with factories in Asia is strongly preferred.
• Cultural fluency in communicating with international manufacturing partners, particularly in Asia.
• Practical understanding of inventory management, stock allocation, and handling partial deliveries.
• Experience coordinating international shipments and logistics.
• Proficiency with an ERP system (e.g., NetSuite, SAP, Odoo) for placing POs and managing deliveries.
• A track record of establishing structure, documenting processes, writing SOPs, and improving workflows.
• Ability to operate independently with high ownership in a fast-paced environment.
• Analytical mindset with the ability to use reporting and forecast data for decision-making.
• Strong organizational, problem-solving, and communication skills.

Nice to Have

• Specific experience with NetSuite.
• Experience in hardware, consumer electronics, or e-commerce operations.
• Familiarity with AI tools and automation workflows.
• Experience supporting distributor or channel operations.
• Personal experience using Home Assistant and an affinity for open-source, community-driven products.

What We Offer

• A fully remote position, allowing you to work from your country of residence with no visa required.
• Full-time employment (40 hours per week) with flexible scheduling, ensuring at least 3 hours of overlap for team communication.
• Competitive compensation package, aiming for the 75th percentile of local market rates.
• Comprehensive benefits package compliant with your local country's laws, including:
  • Five weeks (25 days) of paid time off.
  • Fourteen days of paid sick leave (if not covered by local law).
  • Six weeks of paid and six weeks of unpaid parental leave.
  • A budget to equip your home workspace.
  • A monthly smart home budget.
  • A 50% contribution to your home internet connection fee.
• Opportunity to spend work time maintaining Home Assistant-related side projects.
• A mission-driven environment focused on privacy, choice, and sustainability.