Booking Agent

Booking Agent

Bacco Felice, a dynamic tour operator specializing in food tourism across Italy, is seeking an enthusiastic and organized Booking Agent to join our friendly team in Palermo. This is an excellent opportunity for a junior professional to play a key role in our reservation office, acting as the vital link between our tour guides and back-office operations.

About the Role

As a Booking Agent, you will be instrumental in ensuring the smooth operation of our tours. You will manage reservations, coordinate with our on-the-ground guides, and provide exceptional customer service to our clients. This role requires a proactive approach and strong organizational skills to manage the flow of information and bookings efficiently.

Key Responsibilities

• Manage and process tour bookings.
• Coordinate with tour guides to confirm availability and logistics.
• Liaise with the back-office team to ensure seamless operations.
• Provide excellent customer service to clients regarding reservations and inquiries.
• Maintain organized records of bookings and client information.

Requirements

• Proven experience in booking or reservations.
• Strong customer service skills.
• Excellent organizational abilities.
• A proactive and self-motivated attitude.
• Proficiency in English.

Contract Details

• Type: Fixed-term contract
• Period: March - November 2026
• Working Hours: 28 hours per week
• Location: Onsite in Palermo, Provincia di Palermo